Cazuelas Mexican Cantina

kelli k 2 years ago

Stopped in to see how if we found a new regular spot- we have not! The lunch portion fajitas were good and a good portion. The chicken tenders and fries caused me angst. They charge a $4 up charge for anyone over 12 getting the same portion of food- this always blows me away. I asked the server and he told me he would ring it at the 7.95 under 12 price. I told him we were prepared to leave as I wasn't paying $4 more since they didn't offer a hi Ken tenders appetizer for my son who doesn't enjoy Mexican fare. We could have and should have just left, but he confidently indicated it was not big deal, "I got you". We ordered and enjoyed some of the chips and salsa provided. We also had water to drink. When they brought the chicken tenders and fries I was suprised by what I saw. They literally cut a tender in half and we got 2 chicken tenders and fries, and as you can see from the inside, little chicken inside. 🤯 my mind was blown 😂 we laughed and decided to just eat and we could grab my son something in the way home if he was still hungry. Then the bill came and the server didn't have me, as you can see it was charged as the price with $4 more. After a long discussion with him (he tried to say maybe it was the service fee that was different 3% service charge for using a credit card! I explained that the record shows the cost of $4 more and 3% of $100 would only be $3 so that couldn't be it...the manager came over and he explained the policy and how he doesn't set prices. I explained that I understood, but we were going to leave until the server told us he would just charge the $7.95. The manager didn't know how to refund the bill to correct, had to call someone, ended up reprinting the record and took my card again. The server came over and said he did it right, must have been the POS...um no - the machine doesn't know how old someone is... Just own it dude. Ultimately, I am waiting to see when the credit occurs, they did not provide me with a credit slip and there are 2 charges on my credit card as of today. I don't think we will be back.

Allen Kinzalow 5 years ago

I've been to Cazualas many times and the food is always absolutely fantastic. It's what keeps me coming back. Unfortunately what keeps me from coming is how terrible the service is here consistently. Most of the time is pretty standard, but some days (when they aren't even busy) it takes 10-15 minutes to find our waiter/waitress. I had to ask 3 different servers for our checks the last time we came in. There seems to be a heavy focus on to-go orders so maybe I should try that instead since the food is very good.

Becca Covac 9 months ago

Asada fries are amazing! The $4.99 Monday margs are super good as well.

Mary Kay Cobb 3 years ago

Spent a few hours here while our kids were at a concert down the street. Great service! Mathias was awesome! We both got Chimichangas and they were delicious! I was very happy with all the vegetarian options and their willingness to modify ingredients! The plantains were so good! Great chips n salsa and queso! We would definitely return.

Jake Deacon a month ago

Service was slow, decided that flirting with another table was more important than taking drink/food orders. Tacos were underwhelming, Service used to be quick, food used to be good. This time Fried chicken was dry, fish tacos were either over cooked or in bad shape (grey under the breading). Disappointed after coming here for a number of years for Sonic Temple.